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Order status definitions

Submitted - You have successfully completed the order process at LEDLightingDepot.com and your order has been accepted. It will be sent for processing soon. You can request cancel or modify your order before the order turn into processing status.

Processing - We are currently preparing your order. We are sorry that we are not able to modify or cancel the order at this point. All orders (of in-stock items) will be processed and dispatched with 1-2 business days. A shipment notification email will be sent to the correspondent email address for reference once your order is dispatched.

Shipped - Your order has been shipped. The tracking number will be sent in a separate email.

When will I receive my order?

We will process your order once we have confirmed your payment. All orders (of in-stock items) will be processed and dispatched in 1-2 business days. A shipment notification email will be sent to the correspondent email address once your order is dispatched.

When your package has been shipped. You can click "Track my shipment" button to follow the status of your shipment.

What is the return policy?

Customer may request for a one-to-one exchange with us within the warranty period. You must provide the original invoice (Either paypal confirmation or LEDLightingDepot.com Confirmation) for all exchange transactions. All warranty or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties where warranty can be made. LEDLightingDepot.com reserves the right to charge a twenty-five percent (25%) restocking fee.

Dangerous Goods Surcharge (Lithium Batteries): Effective January 1, 2017, UPS and FedEx Express will no longer accept UN 3480 Lithium Batteries tendered as IATA Section II. Section II batteries to be fully regulated as Dangerous Goods Section IB, a $30.00 Dangerous Goods Handling Fee will be applied on each air shipment. Effective January 1, 2017.
Dangerous Goods: The International Air Transport Association (IATA) amended regulations in transporting lithium batteries to the 57th edition (2017).
Please visit IATA Website or view the Lithium Batteries as Cargo in 2016 Update III (pdf) / 2017 Lithium Battery Guidance Document (pdf)